![]() This type of holistic care not only has a huge impact on an individual and community level, but also long term impact in the sense of emergency department use and overall health care costs.Ĭan you tell us a story about a particular individual who was impacted or helped by your cause? When individuals come to us, instead of only asking what their symptoms are, we ask questions like, “Do you have a home?”, “Do you struggle with food insecurity?”, “Do you have purpose in your life?” and then connect patients to the resources that can help meet their needs. ![]() This could be anything from housing to transportation access, safety, isolation and more. These factors, called social determinants of health, are essentially the conditions and environments in which individuals live, learn, work, play, etc. We go beyond clinical care by looking at how factors outside of a doctor’s office or hospital can affect overall health and well-being. Our mission at ProMedica’s National Social Determinants of Health Institute is to redefine what we view as health care as a country. While some may not appreciate the gesture in the moment, they will likely come to appreciate that you made the effort to truly connect and empathize.Ĭan you describe how you or your organization is making a significant social impact? So the biggest lesson there for me was, when you have to make tough decisions or deliver tough news, it’s really about staying true to your authentic self even if it feels awkward at the time. But while it was an awkward moment, it truly came from a place of love and empathy. She, understandably, was not in the mood to be consoled by me. ![]() Right after the first time I had to deliver the bad news, I went to console the director of the organization who we had just told was not receiving funding. Those meetings are very tough, and very tense. But on the flip side, one of the worst parts about working at a foundation is that you also have to tell someone that they are not getting funding. When you work for a foundation, one of the great parts of your role is being able to tell someone that their organization is receiving funding. One story that sticks out to me is when I was working for a foundation. After her training, we were able to connect her to the right opportunity, which led to her being hired.Ĭan you share a story about the funniest mistake you made when you were first starting? Can you tell us what lesson you learned from that? One example in particular is a single mother who we were able to put through State Tested Nurse Aide (STNA) training. Most recently, the stories that have been most impactful to me is how our organization is helping individuals, specifically single moms, find employment to support their families. In my line of work, I have the privilege of witnessing something amazing almost daily. As someone who now has the position to provide support to individuals, families and communities, I feel extremely lucky to be personally connected to this work.Ĭan you share the most interesting story that happened to you since you began leading your company or organization? I wanted to give opportunities for a better, healthier life to underserved communities. Because of them and my experience growing up, I always knew that I wanted to work with families and kids. My parents, who were foster parents, played a huge role in my career path. They deserve praise and thanks, and l hope that by this letter you can appreciate the valuable service they provide to people who are in need of rehabilitation.Thank you so much for joining us in this interview series! Can you tell us a story about what brought you to this specific career path? They perform a necessary and integral function in our medical system. I believe that sometimes the men and women of ManorCare Bethlehem at 2029 Westgate Drive are overlooked by the public. I do not know how long these people have been employed in their capacity, but HCR ManorCare is fortunate to have these people in its employ for as long as it has been. That is Jean, Michael and Amanda and a care worker by the name of Veronica. Nevertheless, there are four individuals whom l would like to name in particular for their professional services. However, I can assure you that everyone with whom I have dealt has been excellent. I cannot list the individuals by name who have been so helpful. ![]() They have always been attentive to my needs and have been very conscious of the time constraints that sometimes bear upon their profession. After all of this time and all of these treatments, I feel compelled to write to you to compliment all of the men and women employed at the ManorCare center for the excellence and professionalism by the therapy/rehabilitation staff, maintenance department, nurses and nurses’ assistants, and care workers. I was admitted to ManorCare Bethlehem in October 2015 for therapy/rehabilitation. ![]()
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